Wells Fargo & Company Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Illinois

I have been trying to apply for a modification for over a year with Wells Fargo. It has been a very stressful process due to the infinite excuses on why my loan does " not qualify '' for a " - '' modification or any government modifications through my investor, -, participates in all of them. I was approved for the " My City '' modification a few times but the payments were only $200.00 less from my original mortgage payment, plus I was not granted any principle forgiveness so, I had to appeal. In -/-/-, I spoke directly with - due to Wells Fargo slamming me with " sale dates '' and denying my loan over and over again. Through -, my application was reopened so I was able to reapply in -/-/-. I asked to be reviewed for ALL government modifications that my investor participates in and again, they denied me due " not having enough income ''. How is it my income was never an issue when I was approved for the " - '' modification? I was told that if there was a change in my income, then I could reapply. I appealed their denial, submitted

" in house '' because " I applied too many times ''. I was told in the past that I can apply as many times that I needed to as long as it was before the deadline, -/-/-. To add more to my distress, I was given a sale date for -/-/-! I am so frustrated with Wells Fargo. I feel as if they just do not want to work with me. My wife had an accident at her job which caused us to fall behind because with both of our incomes we were set and on time with all our bills. We have - daughters we provide for as well. I did not fall behind due to poor money management! My wife is receiving - due to her accident but it is not even half of what her monthly income was. I thought Wells Fargo would understand that these type of situations are not foreseen. My wife suffers - and is constantly crying and blaming herself for our mortgage trouble. How am I supposed to explain to her that our home is going to sell -/-/-? I was not planning on packing my things during the holidays. I was hoping Wells Fargo would provide me with an affordable work out option. I am so overwhelmed. PLEASE HELP ME!

Wells Fargo & Company customer in Illinois
Dec 15, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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