U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Georgia

I had to have - in -/-/2016, - months after purchase of my home. I fell behind in payment for that month, but continued to pay accordingly. Call US Bank -, MN, for assistance, they stated they are unable to assist me unless I 'm behind on payments. I pay my mortgage on the last day of the month, then the - of the next month I 'm considered late and am now accessing late payments. They kept giving me choices that were not feasible for my situation. ( i.e Forbearance for a couple months with a lump sum at end ... ) Unable to catch payment up. I even asked if I could pay - and - weeks later pay other they declined .So I had to assist an - bureau in order to get any type of real assistance with account, well I 'm in a modification now, now they are requesting information that supposedly verification of employment can not provide. I have supplied verification of employment numerous times and they are not accepting what is being provided. I advised - that the company states the job verification line supplies the info, they do n't want to piece the information together. I asked if my job is unable to supply the information due to their ( corporation ) policy what is next step? We will have to remove you from program. This is assistance to someone that has requested help before it got to be too much, had medical issues, and is just trying to keep her home.