Universal American Mortgage Company, LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Universal American Mortgage Company, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I decided to buy a - home that was almost done being built. From the beginning, I was rushed to complete the loan docs and close by -/-/2016. I was encouraged to use their lender UAMC because they offered closing costs and covered other expenses. The first lending disclosure showed the monthly payment to be approx. $2100.00. After submitting additional documents as requested, I received another lending disclosure through - that showed the amount to be approx. $2600.00. I talked to the mortgage consultant I was working with - - and asked why the new disclosure showed a different amount. She said she would look into it and get back to me. Shortly after, I received the final lending disclosure that showed the monthly payment to be $2100.00 three days before closing. Since that was the amount I was prepared to pay, I was prepared to go to closing. I did not use my right to negotiate a better price, interest or use another lender. At closing, I signed the Final Lending Disclosure that showed the payment to be $2100.00. On -/-/-, I received a statement and bill from UAMC showing the payment to be approx. $500.00 more than what


the amount as $2600.00 saying there was an error in the monthly property tax reserve. As a consumer, I am not aware of what is missing on forms that I 'm signing. I faxed her a letter letting them know this was unacceptable and that they needed to adjust numbers on their end ( i.e. home price, interest rate, etc. ) so that my payment was correct and my escrow was covered by my monthly payment of $2100.00 as I believed they were when I signed the closing paperwork. She argues that they are not in violation of the Truth in Lending act as I stated in the letter because other costs were less than originally stated. My reply by email was that as a consumer, the number that is important to me is the monthly payment. I need immediate assistance as the payment must be made by - to avoid a late charge and I do not want any impact on my credit score. This is my 3rd mortgage experience and I 've refinanced twice. This is the first time I 've ever had an issues. I 'm not ignorant but this has to be a violation of the Truth in Lending Act. I could understand if months or a year from now, there was a slight increase due to taxes being higher than expected but the first payment?

Universal American Mortgage Company, LLC customer in Texas
Dec 06, 2016

* Source: CFPB Complaint Database

Universal American Mortgage Company, LLC response to complaint:
Closed with explanation

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