Synchrony Financial Credit Card Complaint

Billing disputes

Synchrony Financial Credit card department,

Billing disputes California

I went ahead and placed an order on Samsclub.com for -, buying a bedroom set and mattress set. I went ahead and returned the items, however Samsclub has only credited me for the mattress set, -. I have attempted to have the remainder credited and interest fees since the purchase was made on -/-/- and here we are on -/-/2016 and the mattress credit was made on -/-/-. I have been waiting and waiting with no avail. Please help.

Synchrony Financial customer in California
Dec 05, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialBilling disputes47.5%42.0%10.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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