Review and analysis of over 9 complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 9 official complaints related to Application, originator, mortgage broker. Out of the 9 consumer complaints against Citizens Financial Group, Inc., 33% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker December 1, 2016 - I began a refinance with Citizens Bank. I paid a $600.00 good faith deposit. Citizens sent out an appraiser who gave an extremely low appraisal ( $160000.00 ) on my home. As a side note, I restarted the refinance process with - and got the house appraised at $200000.00. The low Citizens appraisal meant that I could not go forward with them as the loan products they offered based on that low appraisal were not satisfactory to me based on what we originally agreed to. I asked them to then refund my deposit and they refused. I took this up with Citizens and ultimately, they claimed the n... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker April 18, 2016 - -/-/-/-/-/-- - - initiates a home refinance for - - - with Citizens Bank . -/-/- - Financial information regarding - - - was requested by Citizens Bank for the completion of - - - home refinance. IN THAT REQUEST WERE DOCUMENTS REGARDING THE LOAN AND FINACIAL/PERSONAL INFORMATION OF YOUR BORROWERS- - - explained to Citizens Bank that the property at - - - was not his and he had no claim or responsibility for that property as - - was sole owner of that property. Citizen Bank replied that loan would not be funded without the i... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker April 12, 2016 - I had a Short Sale which closed -/-/2011. There was as - & - mortgage. I paid the - mortgage ( HELOC ) Charter one bank the whole time and never missed a payment. They agreed to settle the debt. They are reporting on my credit that it was delinquent and a Charge off. It should be reporting as Paid as agreed, never late and debt settled*** Not delinquent payments and a Charged off balance still reporting. I even have an email from them promising this would settle the debt to a - balance.This is damaging my credit and causing me financial harm. I am trying to refinancing and ca... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker March 25, 2016 - I am trying to sell my townhouse in -, NJ. The buyer is attempting to get a loan and the lender has postponed the closing date because of an issue they ca n't resolve 2 times and are attempting to postpone the closing scheduled for Friday, - -, 2016 ... AGAIN!! That is the 3rd time!!! I believe it is a computer issue, but I ca n't fathom how it takes weeks to correct it. I am filing this complaint against them. ... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker March 14, 2016 - after giving me the run around for a couple of years I was able to get citizens bank to refinance my loan I have had with them for 11 years at 6.74 % they sent me a package with things they would need from me to close loan, - thing was 30 days worth of check stubs.i imformed them that I had - 2016 stubs and I have been on workmans comp since - -, 2016 for an - that I exacerbated working. after i told them that they told me that they would not be able to refinance my mortgage because i was on - i imformed them that me working does not pay the monthly mortgage on house in quest... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker March 4, 2016 - This complaint is related to my previous complaint which still are not resolved. The latest was # -. After systematic harassment since - of 2015 I and my husband of - national origin did not get our home equity loan refinanced. Today I received a bill with increased interest rate not reduced. Our rate went from 2.99 % to 3.24 %. You systematically indicate that the response is undisputed. It is disputed because we are systematically harassed and our application not processed. ... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker November 4, 2015 - The underwriter for our mortgage through Citizens Bank, - -, has deliberately been delaying our mortgage process. The mortgage application was begun in - 2015. It is now - 2015, and we still have received the clear-to-close from the bank. In - 2015, - - finally informed us that there is a termite inspection requirement. She also made a false statement saying that the inspection can not be paid for by the veteran ( myself ) applying for the loan. This is in direct contradiction to federal law ( See - - - ). After informing her of this law, she continued to insist ... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker November 2, 2015 - On - -, 2015, Citizens Bank accepted documents from their customer for a loan refinance. Those documents were stolen from me by their customer and submitted to Citizens Bank without my knowledge or permission. On - -, 2015 I became aware of the theft and contacted Citizens Bank informing them they were not to be used in any type of financial transaction and that they were to be returned. Over the next five days I spoke with, emailed and left messages with - -, - -, Customer Service ( both general number and emergency rapid response ) informing them the documents were ... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker October 13, 2015 - In - 2015 I applied for mortgage refinancing to Citizens Bank. I sent all information and I disclosed everything in writing. During this time I got a better offer from another mortgage company, but I was told by the loan officer - - their policy is to match all offers, to get the business. The process was very slow, and we provided all the required information with no delay. Loan officer assured us that we are all set with the application and we need to pay the appraisal fee in the amount of $470.00. The appraisal report came after one week, but with wrong information ( only half of... |