Wells Fargo & Company Mortgage Complaint

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker

Wells Fargo & Company Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Washington

I took out a mortgage with - Bank -/-/-. In -/-/- I started calling the bank asking for help. They told me they could n't help because I was not behind on my payments. I kept hearing things on the news that there was help for people who 's homes lost value in the crash. I call my lender back several times and was told the same thing we cant help you unless you stop making your payments. So in -/-/- I stopped making the payment on my home and was told I could do a loan modification were I submitted everything they ask for. They told me someone would get back to me. Months went by and I herd nothing back from them so I called to see what was going on. I was told they needed more info which I provided for them yet once again nothing from them and then in -/-/- they started a foreclosure and on -/-/- I filed a Bankruptcy and let the Trustee know of the Bankruptcy however they sold my home on the steps that Morning for -. They Later returned the money to the buyer -. The bank never contacted me


now started the foreclosure again and is set for -/-/-. My bankruptcy was discharged in -/-/- and now that the bank is finally doing what they should have done years ago I 'm going to have to start the clock over to buy a home. This is going to cause me great damages not to mention I have been told that they have passes the statute of limitation of 6 years. They have tried to cover this up by changing the last Payment date to in the current Foreclosure to -/-/-. This is not accurate and once again the big bank is taking advantage of the consumer/ Homeowner. I have called the Trustee and informed them of this they said they would look into it and get back to me. They never get back to me and the sale is still scheduled for -/-/-. I do n't know what to do at this point but this is not fair they should have taken care of this years ago and now there cheating the system by changing dates and causing me long term damages. My loan was supposedly sold to Wellsfargo that who started Loan modification but it still shows - bank in Notice of default very confused who is my lender. Please look at this and get back to me ASAP so I know if I have any options. Thanks -

Wells Fargo & Company customer in Washington
Nov 30, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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