COOLEY ENTERPRISES INC Consumer Loan Complaint

COOLEY ENTERPRISES INC Consumer Loan department,

Vehicle loan Taking out the loan or lease Texas

I attempted to purchase a -/-/- - from - of - in -, T-. I completed the underwriting process on -/-/- at a different - dealership ( - ) but was unable to complete the transaction as there was not a vehicle at the dealership that I was interested in purchasing. I was able to locate a vehicle at the - location on -/-/2016. I was told that it was mandatory that I purchase a - warranty contract with the vehicle by the dealership, however, I was told by the underwriting department for - at - that all warranties are optional. I recited the information to the dealership - and was told that it was not an option and that the service contract would have to be signed adding an additional $1900.00 to the amount financed over the 4 year term of the loan. On -/-/2016, I returned to the dealership and further reiterated that I had been told that the service contract was optional and was told " That 's just the way - does it. It 's not optional for your " type '' of loan ''. When presented with the paperwork for the vehicle, I was presented the service contract. To the left of the signature line, there is a " Notice to Customer '' with at bullet point under it that states : " The purchase of this service contract is not required to obtain financing or to purchase or lease this vehicle. '' By - on -/-/2016 the dealership and I were at an impasse because I was being told in essence that if I wanted to purchase a car from them, I would have to purchase the warranty and they would not take it out of the contract regardless of that the document states in writing.