Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Problems caused by my funds being low Connecticut

on the morning of - -, 2016 I noticed my account was over drawn. I went to the -, CT banking center to make a deposit to bring my account current. I was informed that the banking systems were down in my area - - -, -, - CT, etc ) and was advised to wait until they are back up to make the deposit. Around - I drove back to - -, CT and was advised I can then make a deposit via ATM, which I did. On - -, 2016 I was charged - - overdraft fees. I called customer service and even though they said they saw the systems were down, they would not reverse my fees due to the ATM machines were working ( even though I explained I was advised not to make any deposits as they did not know why the systems were down perhaps cyberthreat, etc ). My complaint is as follows : 1. The fees for insufficient funds are egregious 2. No compassion for their banking system not working 3. Over 10 years of banking with them, they did not care.