ERC Debt Collection Complaint

ERC Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Impersonated an attorney or official Colorado

hello, on - -, 2016 I received a call from - at - - - time. The caller advised they were a - - - representative and were trying to collect a debt in the amount of $820.00 for a unreturned cable box. The caller was unable to provide any account information in reference to the time warner cable bill she was trying to collect for so I requested to dispute the amount/bill. I then called the - - - - Customer Service number to speak with a representative in regards to the amount due. I provided - - - with all my personal information needed to access an account and the - - Representative had absolutely no record of an account. I called - to discuss the questionable amount due since - Customer service has no record of an account. The company recording advised it was ERC, a debt collecting agency. Why did they misrepresent themselves as a - representative on the first call -/-/2016? The ERC representative was unable to


contact them to dispute the matter. So I contacted the - fraud Dept and was told there is nothing they can do since there is no account to access or investigate. I called ERC, again who posed as - in the initial call made -/-/2016, and advised them of the issue. They were still unable to provide any form verification of the debt and advised they do not have any original information for the debt, just the amount. I 've requested ERC provide the audio/media from the initial call received -/-/2016, stating they are from -. At which point, the representative hung up. I 've called them numerous times requesting more information for the debt they are claiming I owe and have been addressed in a VERY unprofessional manor and hung up on. Please assist as this has affected my credit report and ERC is unwilling and unable to provide any verification of the amount they are stating I owe.