Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Using a debit or ATM card Illinois

My debit card was stolen and used by someone I was introduced to by a mutual friend concerning selling - for my new business -. I trusted my friend - who introduced me to her cousin - who - ( I would later find out -, has several names including - or -, and - has since moved to - ). I was introduced to the gentlemen and he gave me information regarding - in - as well as - services that will assist me in my new business venture. although I ca n't say for sure it was the gentlemen who stole the card, he was the only person close enough to me that day ( -/-/2016 ). Anyhow early the next morning I looked online to do an account transfer and saw suspicious activity and immediately began calling Bank of America ( BOA ) with the 1st call at -, I will go on to make four more calls to them while desperately trying to find my debit card. As advised by the representative on the phone I go into a BOA branch and show proof of identification. I filed a claim with BOA for the incident and


available balance on your receipt. My account was again credited.. Later I found they denied my claim again stating they did not receive a police report. I had explained that on -/-/2016 I called the police and was assured BOA could handle it and sent proof I called -/-/- on -/-/2016 to make the report. BOA pushed the issue of the report thus on -/-/- after I received proof that The - Police department denied my online report # - and gave me a number to contact them. After contacting the number I was informed that I would have to go to the various counties the card was used from - to Wisconsin and informed BOA I did not have the resources to do so. They kept stressing the issue of a police report because they know - Police try to avoid paperwork like the plague. After crying and begging officers at - to file my report via phone calls and a walk-in visit I was finally able to obtain the report and provided that information to BOA as well. I 've sent BOA pictures sent to me by - to compare with the ATM photos as well as all other documents required of me. On -/-/2016 I was sent a statement from BOA indicating all my accounts were at a $0.00 balance so I thought the issue was resolved. I received a statement in late -/-/- which was dated -/-/- this was after I contacted FDIC who forwarded my information to consumer complaints. The statement dated -/-/- stated they found their original finding was correct because they never received any new information from me. I again sent all documents on -/-/2016 and never heard from BOA again. I recently changed my name with a - account I had for years and found out that BOA has sent me to - indicating I owed a balance which I thought was resolved. I contacted BOA immediately after I realized this yesterday -/-/2016 After being bounced from department to department I was told by - an account manager from - that they made the decision to deny my claim in -/-/-, I informed her of the documents I was sent that was dated -/-/- that stated my balance was $0.00 however BOA reported a negative balance to -. I offered to send her proof but I was informed that they were going to escalate and resolve the issue by reopening the claim. I asked who could help me because BOA keep giving me the run around, I was informed the Executive Relations department could help me after calling on -/-/2016 they said they could n't.