Wells Fargo & Company Money Transfers Complaint

Wells Fargo & Company Money transfers department,

Domestic (US) money transfer Other transaction issues Oregon

I had a home security monitoring service from - - for my service. I sold my house in -, NC in - 2015. I had called and faxed the letter to - requesting cancellation of service and stoppage of auto payment from my Wells Fargo checking account. Three months later I saw that - continued to charge my checking account the monthly fee of $36.00. I called them again and asked about cancellation of payment and for refund of the over charge. The representative apologized and said that the previous person did not process the cancellation accurately and promised the refund. The auto payments finally stopped five months after the cancellation of service but the refund check never arrived. I had also lodged a complaint through - - page but they deleted my complaint. I am having to resort to this because it has been almost a year and without any resolution. - even had the audacity to ask me for the contact information for the people who bought my house so that they could call them to sell their service. I had submitted a complaint through - but - refused to acknowledge their fault, despite the proof, and declined to provide the full refund. They are putting the blame on me because - complaints and responses are public and instead of addressing the issue, they took the falsification of the facts route for face saving.