Social Finance, Inc. Student Loan Complaint

Social Finance, Inc. Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments New Jersey

Applied for forbearance with SoFi via servicer ( - ). Docs were sent on - and I did not receive written decision as of -/-/2016. No explanation was provided within 30 days and as a result my loan is close to default ( 120 days ) .The lender, SoFi , did not respond within the time frame ( 7- 14 days ) described within their forbearance request policies and procedures ; 33 days have elapsed. Upon inquiry with the servicer, They noted I did not engage with their career services department. This was not noted as a requirement or contingency for general forbearance, and as a result I believe my request was rejected. I only learned this through a conversation with a Servicer Representative and not in writing as requested. As a result my credit continued to be impacted negatively and my loan is at risk of falling into default. I am willing to pay but at the moment lack the ability.