Bank of America Credit Card Complaint

Transaction issue

Bank of America Credit card department,

Transaction issue Florida

I have been a Bank of America customer since - and never had an outstanding balance in my - credit card. On - -, - I took advantage of a promotion of a 0 % cash advance. I paid $600.00 fee for a $15000.00 cash advance payable in - - at 0 % interest. In my following statement on - -, - I was charged $44.00 for interest, even though I had paid in full for my purchases. When I called the bank, I was told that my payment was applied to the cash advance balance and not my purchases, thus the interest on my purchases .... This to me is clearly a scam or misleading promotion since I am being charged twice the interest. Bank was unwilling to solve my problem and suggested to stop making purchases with my credit card to avoid future interest charges.

Bank of America customer in Florida
Nov 13, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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