U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

We refinanced our house with another bank. US Bank has refused to return our escrow unless we pay them $15.00 to cancel a check they say was mailed out to us a post office box we have not used in about 9 months. I have repeatedly called and even spoke with a supervisor who agreed we should not have to pay the $15.00 because she verified I called prior to the issue of our escrow and verified the check would be mailed out to our home address. As of yet we have not received our money.