Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

I have attempted to get Specialized Loan Servicing to correct my account since - 2016. Since - 2016, each month, they " lose '' the payment that is sent electronically to them directly from - - Bank. Each month, I call them and they state I must submit written proof of payment, which I do. - and - monthly payments have not yet been corrected on my account and I was charged a late fee, because SLS returned the - payment claiming I had an incorrect account # on the payment. The payment set-up with - - electronic submission has not changed since SLS started to receive payments two years ago. I spoke with - at SLS and she told me that the payment was returned in error ( the conversation was recorded by SLS ) and to re-submit the payment, which I did. Therefore, the late fee needs to be removed. The late payments on my credit report also need to be removed and corrected. I have tried to call - and speak with both supervisors and managers, ( e.g., - on -/-/16 ) to have the - and - payments corrected and the monthly late fee removed. I received my - statement today and these corrections have still not been made.