U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Billing disputes Ohio

I booked a hotel room online with - on -/-/16. I went into the hotel and was told I did not have a reservation and that the hotel was booked. I called - 2 times that day and could not get through because of call volume. I called Elan - and was told to try again. I called - on -/-/16 and no one answered. I called - and told them. On -/-/16 I disputed the charge. On -/-/16 I received an email from - apologizing so I thought the matter was settled.I received a letter from - on -/-/16 telling me they were charging me back. On -/-/16 I sent more information to - and called to verify that they had received my fax and would reopen my case. I called - on -/-/16 and was told by - at claim support that he would fax me a letter to fill out and that is why I have not seen the credit on my bill. I would receive the letter by fax or mail by the following Wednesday. I called on -/-/16 and talked to - at claim support and she did n't know why I was told that. She was sending a note to my case worker.to reopen the case.on -/-/16 I called and request that they reopen my case. I talked to -. I called on -/-/16 because the charge was still on my bill this time I was told by - the Specialist supervisor that the time has expired and nothing can be done.Sorry! This is my - company that I have had for years. They were not helpful at all. Clearly I would not have booked another hotel that was more expensive on the same date. I should n't be held responsibe because - and - made it impossible to get in touch with them.