Synchrony Financial Consumer Loan Complaint

Installment loan Problems when you are unable to pay

Synchrony Financial Consumer Loan department,

Installment loan Problems when you are unable to pay California

Sychrony Bank notified me via - mail of - things which are not aligned with actions I have taken, and which were confirmed on Synchrony 's internet site. I also received email confirmation of my actions, but was later informed that the actions were not valid. The first action I took was to enroll in Auto Pay. I received notice that I had un-enrolled in Auto Pay. I never un-enrolled. Second, I was notified that " my bank '' refused my initial Auto Pay installment. I was charged $27.00 late fee. Unable to contact them via phone because their IVR would not let me reach a Customer Service Rep.

Synchrony Financial customer in California
Oct 26, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20165/20169/201610/201611/201612/20163/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialProblems when you are unable to pay46.2%38.5%15.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems when you are unable to pay0.7%9.6%1.3%0.2%1.8%4.3%80.7%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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