Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Transaction issue Illinois

-/-/2016 ( exact day unk ) I made an online purchase to - - - for a taser holster. The purchase was taking too long to arrive so I contacted the company as to the status of my purchase. I contacted the company via email a few times with responses. The dates are as follows : -/-/2016, -/-/2016, -/-/2016, -/-/2016. The last date is when I asked for a complete refund because I was getting the run around. Typically when I have made any purchases online I am not charged until the item gets shipped which I found strange with this company. Communication broke down after I requested a refund. I contacted my - Master Card issued by Barclaycard on -/-/2016 to dispute the charge and I supplied them with all the emails and receipt for the transaction and was given a case number and told it would take 90 days to get resolved. When I did not hear back from Barclaycard I contacted them on -/-/2016 and was told the case has not been resolved until -/-/2016. On -/-/2016 I recontacted Barclaycard and was told the disputed charge should reflect within 48 hours. On -/-/2016 spoke to - at Barclaycard regarding the dispute and was told there was an error and I was given a new case number. I contacted the credit card again on -/-/2016 and was told it would take 45 days from -/-/2016 to hear back from the merchant. It seems I am once again getting the run around but this time from the credit card as this dispute was first reported to the credit card beginning -/-/2016.