Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Florida

We sold our home at - - -, -, FL - on -/-/- and purchased a new one at - - - -, - -, FL - on -/-/-. Ditech has held our first mortgage for nearly two years. We 've had a second mortgage since -/-/-, for the purpose of an in-ground swimming pool. This loan initiated with Greentree, then, through the years, moved to -, then to - - - where it currently remains. - purchased GreenTree in -/-/-. When - bought GreenTree they took over the mortgage, paid the loan - for which we have a copy of the receipt - but records do not indicate they ever satisfied the Lien placed on our property. Also through the years, the name of GreenTree was changed to Ditech and again they never released the lien from GreenTree ; they just absorbed the mortgage under the Ditech name.


is the company that gobbled up - of our previous holders of our second mortgage ( for our pool. ) - - has been working with Ditech since -/-/- to get these old liens released. - - 's underwriting attorney found another mortgage with similar issues where Ditech recorded satisfactions for all the old mortgages. - - faxed in - pages of documents requested by Ditech on -/-/-. Repeated attempts for updates have been met with Ditech saying either they never received the documents and to please resend or they see documents in the system and will have their supervisor call back with a status update. The latter has happened both to - - and to myself when requesting updates on our file and no return call from Ditech has been received by either one of us. On -/-/-, we learned from one of the customer service reps that our file was in the " Lien Satisfaction Department. '' We are unsure why this took a month, but we were heartened to learn there might be some progress. This rep also promised her supervisor would call back, but no call was ever received. Unfortunately, we 've been told that customer service representatives for Ditech are not allowed to forward calls directly to their supervisors or to the Lien Satisfaction Department so we can never just call them and ask questions. On -/-/-, I called Ditech for an update and spoke with a - who said notes of -/-/- were saying a written request by me needed to be faxed to - so the Lien Release Department could initiate their investigation into the lien ( s ). Initiate an investigation into a matter that was now a month old? I asked him how long it would take the department to resolve the search once they received this " written request '' which, by the way, was never mentioned previously, not in any of the calls between - with - -, or with me, - -, the property owner. - said it could take up to 30 days! My husband and I have a contract to sell our - - -, -, FL property. We were scheduled to close - -. We can not close until the old liens are released. The buyer has had to get - extensions from her lender and we recently had to pay for a third extension for her. In addition, we have a contract to buy another property which has been scheduled for some time now to close on - -. I have changed our address with many companies and people. I have scheduled services for the new residence, such as move-in housecleaning, pest control, moving van, etc. But we can not close until the old liens are released on our - - property. Despite advising Ditech of the time-sensitivity of this matter, they are treating us very poorly. We need help!