Bank of America Money Transfers Complaint

Bank of America Money transfers department,

Domestic (US) money transfer Other transaction issues California

A friend made a deposit to my Bank of America account through his - bank mobile app for the amount of - dollars on - -. The money was supposed to be on my account in less than 6 business days. We contacted both banks and they could not track the money because it already had left their system. After a week of phone calls we both went to - bank and Bank of America to speak to the managers. The Branch manager at - said the money had already left their system and that his " theory '' is that Bank of America accidentally put the money on a different account. The relationships manager at Bank of America said that the money never reach my account and they can not track it. I got a confirmation message on the day the transfer was made to me and my friend got a confirmation email as well. We emailed - managers saying that if the money did not appear on either of our accounts by - -, 2016, we were going to file a complaint but neither of the managers reply or try to contact us to solve the problem. We then call the managers at - banks and they basically said that they do n't know where the money is and they do n't think is their responsibility to solve the problem and pay my account or refund my friend 's account.