Flagstar Bank Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Flagstar Bank Mortgage department,

Other mortgage Application, originator, mortgage broker Florida

I was presented a Letter of Ineligibility from Flagstar Bank on -/-/- for an appraisal completed on a residential property on -/-/-. I was never given an opportunity to rebut the findings of their conclusions and now I 've been blacklisted from doing appraisals for Flagstar Bank. Keep in mind, I have completed - appraisal assignments prior to -/-/- and - assignments post -/-/- for Flagstar Bank which equates to a better than 99 % success rate. I submitted an - page rebuttal to - ( the - - - ) when I was made aware of a Field Review completed on the property in question. Flagstar may or may not be in possession of the rebuttal. I mailed an entire package ( including the rebuttal ) via Certified Mail on -/-/- and the parcel remains at the Post Office to this day. The package was never picked up. This blacklisting has caused extreme losses of revenue. A number of my clients will not engage me on appraisal orders ( even with other banks ) due to the blacklisting which has been unjustly been placed on my license. I 'm filing this complaint as I feel I 've been wrongly persecuted and it has had a domino effect on my business. I 'm requesting the services of CFPB so that a just and fair resolution to this matter can be achieved.

Flagstar Bank customer in Florida
Sep 13, 2016

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

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