Flagstar Bank consumers have reported over 1,626 official complaints. Out of the 1,626 consumer complaints against Flagstar Bank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Flagstar Bank responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Flagstar Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Stop CallsFlagstar Bank Mortgage loan servicing, payments, escrow account March 29, 2017 - I represent a company by the name of -. in - Ca -. We just received an email from Flagstar Bank in - Michigan with the following message. Dear -, Flagstar Bank has conducted a Management Review of your status as an eligible Escrow Agent. Based upon our analysis, we have made a business decision to exclude your company from our eligible list. It is Flagstar 's policy not to discuss the basis for its decisions. Thank you Flagstar - Support Specialist-Funding - MI - All settlement agent approval docs and questions send to - Call funding support assistance at -,... |
Flagstar Bank Mortgage loan servicing, payments, escrow account February 27, 2017 - New mortgage in 2015, with fixed rate of -. Mortgage payment has gone up over $300.00 since the origination of the loan, becoming harder to make payments. We have decreased insurance to help lower payments but they keep raising payments.... |
Flagstar Bank Mortgage application, originator, mortgage broker February 3, 2017 - I summit a application for a loan modification loan that was suppose to take only 3 months, after summiting different documents that was requested by flagstar bank for nearly a year, and I was told to not make any monthly payments until instructed to do so .well after 1 year I was told that my home was in forclosure and I had 30 days to moved or my furniture will be place outside, so I moved out, after complaining to - and credit consumers trying to get help, I received a letter from attorney that my home was never in forclosure, they classified it as loan modification fraud and I needed to... |
Flagstar Bank Mortgage loan servicing, payments, escrow account January 24, 2017 - I would like to split my monthly payments into two payments per month fulfilling the total monthly amount. The Bank will not accept partial payments. The offer was to participate in a program whereby there is an automatic deduction from my bank account on a bimonthly basis. I do not want to participate in this program since there are 2-3 additional payments incurred throughout the year as a result of some months having five weeks. I would rather pay on my own and have the bank accept my partial payments throughout the year, meanwhile fulfilling my monthly obligations as I choose. My intention ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure January 4, 2017 - I lost my job and I am late on my mortgage payments. I want to work out a suitable solution for the bank and myself. The bank sent me a packet, I completed it and returned it to them. Approximately - later I received a notice that my submission was incomplete and I needed to resubmit certain documents. I faxed these docs to the number listed. Another - weeks passed and I received a document taped to my front door saying my home was scheduled for Sheriffs sale on -/-/2017. I am just looking for an opportunity to solve this issue, to include selling my home if necessary. I just need to s... |
Flagstar Bank Mortgage application, originator, mortgage broker December 20, 2016 - RE-OCCURING ISSUE Case number : - The lender has not addressed the issue. The question is, is it legal to force mortgage underwriters to apply disparate treatment while underwriting loans? If the company feels that this is not the correct forum to address this then maybe the Department of Justice would be a better agency.... |
Flagstar Bank Bank account or service using a debit or atm card December 17, 2016 - On - -, 2016 an unknown individual used a fraudulent debit card to make - separate ATM withdrawals from my checking account with Flagstar Bank. The withdrawals totaled $1800.00 and were withdrawn in the amounts of $400.00 ( x - ) and $200.00 ( x - ), my bank apparently terminated either the debit card number or the ability to make ATM withdrawals from the checking account upon the last withdrawal of $200.00 per discussion with card services at Flagstar Bank on the evening of - -, 2016 ( I was not contacted by Flagstar Bank about the transactions but rather attempte... |
Flagstar Bank Mortgage loan modification,collection,foreclosure December 6, 2016 - Hurt on job -/-/-. Fired -/-/- ( Performance ) Never been in trouble. Collecting workmanship comp. After 7 months of NO PAY. Flagstar is the Lender on a VA HOME Loan. In the process of rectifying issue. Need to Refinance lower interest rate. Always Way too High. - never explains anything to me. I paid 6 moths of low payments NEVER late!! Bad credit report and they never even gave me options. I have equity in my home. Should I not be aware of my choices? I receive money and pay them whatever they say, Ive never been in such a place. Im a hard working veteran WHO got hurt was fir... |
Flagstar Bank Mortgage credit decision / underwriting November 23, 2016 - Hello, my name is -. I contacted Flagstar Bank about refinancing my mortgage to a lower interest rate. I was quoted a 4.198 % interest rate that was supposed to be locked in. They told me I needed to pay $500.00 for an appraisal, and as soon as that came back, everything would be a go. I was led to believe that the refinance was a lock. But then the appraisal came back, and apparently I need to now pay $10000.00 at the closing of the loan. I feel this is completely unnacceptable and they used misleading tactics to convince me to pay for the appraisal.... |
Flagstar Bank Bank account or service account opening, closing, or management November 17, 2016 - On or about - -, 2016, I logged into my Flagstar Bank checking account online. I searched for a way to transfer funds from my Flagstar line of credit to my Flagstar checking account. ( This would have been a draw on my credit line. ) I was unable to find any way to do this online, so I contacted the bank by phone to request a transfer. I was told that I could only draw on my line by writing checks. When I asked why I could not transfer funds into my checking account, I was told that my checking account had been closed and that I would have to open a new checking account in order to acces... |
Flagstar Bank Mortgage loan servicing, payments, escrow account September 29, 2016 - i had to refinance my home loan that i had with flagstar due to poor servicing on their part. now they are refusing to return - dollars that my new lender overpaid to them in my settlement statement.flagstars payoff was for - and my new lender paid them -.this of course came out of my pocket.yesterday when i called them they told me that they were charging fees unknown to me thus i wasnt entitled to the overpayment.its my understanding that the payoff included all the fees associated with the loan to be paid off. finally theres the matter of - dollars in escrow money that they ar... |
Flagstar Bank Mortgage settlement process and costs September 16, 2016 - During my - like -, - & flag star bank equity. Have charged me over the 6 % that was on the soldiers and sailors relief act and now medically retired I wanted to let someone know. Thank you all in advance!... |
Flagstar Bank Mortgage application, originator, mortgage broker September 13, 2016 - I was presented a Letter of Ineligibility from Flagstar Bank on -/-/- for an appraisal completed on a residential property on -/-/-. I was never given an opportunity to rebut the findings of their conclusions and now I 've been blacklisted from doing appraisals for Flagstar Bank. Keep in mind, I have completed - appraisal assignments prior to -/-/- and - assignments post -/-/- for Flagstar Bank which equates to a better than 99 % success rate. I submitted an - page rebuttal to - ( the - - - ) when I was made aware of a Field Review compl... |
Flagstar Bank Mortgage loan modification,collection,foreclosure September 10, 2016 - In - I refinanced my mortgage loan with Flagstar with a balance of - around or about in - - to lower my interest rate. After that I got sick at work, I was able to make my payments but got behind about 3 months. But made consistent payments while my loan modification was in process. I was approved in -. But later on in - my payments got behind about 60 days, then I applied for a modification since it was about 30 months since the last one. It took from -/-/- to -/-/- to get my modification, my issue is all the late fees should have been removed from my account duri... |
Flagstar Bank Mortgage loan servicing, payments, escrow account September 9, 2016 - This has been an ongoing process, but, we have a mortgage with Flagstar that we fell behind on in -. After a modification nightmare, we finally had it modified and brought current in - -. I had made some payments that had bounced out of my checking account. Some of those payments were my fault, with not having my checking balanced correctly, and some were not, such as multiple payments on the same day being made. Anyway, on - -, -, we were due for -, -, with - being due by the end of the month. I made - 's payment on - 1. I was in contact with - - from Fl... |
Flagstar Bank Mortgage loan servicing, payments, escrow account July 29, 2016 - I filed bankruptcy in - to re establish my credit after having - where there were excessive hospital bills and I was laid off in - from - - and could not recover. My intentions were to reestablish my credit with hopes of gaining credit worthiness. My mortgage was reaffirmed in the - on - - and bankruptcy was discharged in - of - I just became aware that my mortgage company Flagstar Bank has not been reporting my monthly payments since - and has the mortgage listed in the Bankruptcy which has affected my credit score and worthiness immensely. I am now on a missi... |
Flagstar Bank Mortgage loan modification,collection,foreclosure July 29, 2016 - I see that you took action against Flagstar bank in 2014 for their loan practices. I have read their violations and they are still doing this to me. They have done exactly the same things that you stated they were doing in 2014. They have delayed approval of my loan modification requests repeatedly, most of the time stating they did n't receive something, delayed responses to me, rejected payments from me, denied my applications for reasons unknown, never told me about appeal rights, and many other issues. At one point I was approved for a three month modification, during the third month I con... |
Flagstar Bank Mortgage loan modification,collection,foreclosure July 28, 2016 - WE fell on hard times with our business, we asked flagstar to give us a lower payment, or sometime to recover, instead they kept us in a crazy loss mitigation for more than 1 year, and instead of lowering the payment, they made it almost $1000.00. more because they added all of the back payments, interest and late fees. We love our home, we are trying to get back on our feet, but now we 're 4 payments behind again, and we 're now trying to sell the home because we ca n't take the - anymore, but the mortgage is now so high that I ca n't sell it for what I Owe. Flagstar did not help us th... |
Flagstar Bank Bank account or service using a debit or atm card July 26, 2016 - A couple of days after I noticed - separate fraudulent charges on my business debit card I immediately called and cancelled my card and sent an email to the Assistant Vice President and Sr. Branch Manager who manages my account. He sent over an affidavit for me to fill out and he submitted. The bank put credits on my account for charges. Several weeks later they received notices from the vendors that they were 'valid ' charges and they revoked the previous credits. I sent a certified letter to my branch fraud department disputing the decision asking them to reconsider and the information th... |
Flagstar Bank Mortgage loan modification,collection,foreclosure July 25, 2016 - My wife and I submitted paperwork to have an Short Sale/Cash for Keys done. We received a letter dated - -, 2016 from Flagstar stating it was complete. Just this weekend we found out the Property was in Foreclosure Sale and that it closed on -/-/16. This as a shock to us since we have only been getting payment notices since we received the letter in - - indicating the short sale/cash for keys paperwork had been received and further notification would occur before anything happened with the house/property. We have never received any documentation confirming a Foreclosure. Bill... |
Flagstar Bank Mortgage loan modification,collection,foreclosure July 7, 2016 - To Whom It May Concern : I am having issues with Flagstar trying to maintain my home ownership after divorce. Per the divorce decree, my ex-spouse must be relinquished from all financial liability of home ownership of said property. I have requested through multiple formal submissions to FlagStar Bank, mortgage servicer for -, to assist in maintaining my home ownership - beginning -/-/- ; with a follow-up request occurring -/-/- ; and most recently, I have sent a third request -/-/-. Throughout these past months, I have not only been met with resistance from FlagStar, but I... |
Flagstar Bank Bank account or service account opening, closing, or management June 30, 2016 - I have been enrolled in the California 's hardest hit fund ( Keep Your Home California ) and Flagstar has been unresponsive to requests I have made detailing how these payments have been credited to my account... |
Flagstar Bank Mortgage loan modification,collection,foreclosure June 7, 2016 - Due to family medical issues I did not make monthly mortgage payments for about a year. Recently, I was able to find a buyer on the home and the only thing delaying the closing is the payoff statement. Twice the bank provided an expired payoff statement, which I can not use. I called the Bank 's attorney and the direct me to the Bank. I call the Bank and they direct me to the attorney. I would think not being paid for a year, the Bank would be eager to get its money. ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account June 1, 2016 - The mortgage company that we had filed a prior case about in - - due to not assisting us with a modification/refinance. Is now Inaccurately reporting on our mortgage to the - major credit agencies. We have submitted documentation showing we were not late from - - to YTD but have not received resolution and because of the inaccurate reporting we may not be able to get financing on a new home. I truly thought that after the multiple errors that we have experienced with Flagstar that we wouldnt be dealing with another issue with the same Lender. I will NEVER ever again do business ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account May 24, 2016 - Flagstar Bank is my current mortgage servicing company and they are showing me as having made late payment during -/-/- and -/-/2016. I have received a letter from Flagstar Bank research department in which they state this was a mistake on there part. I would like Flagstar to resolve this issue ASAP and report my payment history to reflect as current and no late payments. Thank You. ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure May 24, 2016 - -/-/- I was unable to make house payments. I did paperwork with Flagstar Bank to conduct a short sale. We had aprox -- offers the bank never responded to any of them. Then I did the Deed In lieu paperwork -/-/-. The bank has seem to have accepted the home but did not change the property out of my name. The bank has been paying the property tax on the home since -/-/-. This bank has substandard customer service. I have to do forms multiple times. I am - to - in 3 weeks and I need this issue resolved asap. ... |
Flagstar Bank Bank account or service account opening, closing, or management May 23, 2016 - I purchased variable annuity from a agent from Flagstar Bank. This agent left for some reason or other and he was told not to contact any of is clients. Flagstar also did not contact me. It was not until i called Flagstar and than they assigned agent. During this period of time I loss money because no agent was watching my annuity. The name of the Agent still appear on the Quarterly statements even after he left. ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure May 5, 2016 - I was sold a mortgage by bidding on a home that was foreclosed, the saleman press to bid higher and higher to win the bid. the saleman connected me the person finance my loan at Flagstar bank, Flagstar Bank kept telling me they work with me after informing them I needed help and after they assure me they were not going to foreclosed. I sent $2000.00 and then found out my loan was to another loan company, - ... |
Flagstar Bank Mortgage application, originator, mortgage broker April 29, 2016 - I own a settlement service company ( hereinafter " Settlement Agent '' ). Prior to - -, mortgage loan consumers of Flagstar Bank ( " Flagstar '' ) used Settlement Agent services without incident. Since - -, on - occasions, Flagstar required consumers using Settlement Agent 's services to terminate relationship with Settlement Agent and hire a different Settlement Agent to close the transaction. Flagstar tells consumer that Settlement Agent is ineligible to do business with Flagstar. Flagstar refuses to provide explanation or to reconsider its decision. Consumer typically is not ... |
Flagstar Bank Mortgage application, originator, mortgage broker April 26, 2016 - I purchased a house on - -, 2015 - financed through - - - out of - -, CA. I obtained a FHA fixed rate loan - payment $2100.00 mo. I received a notice from my bank a couple of weeks ago stating that my payment is going up $ - month!! This raise is due to insufficient impounds. I am short $4500.00. In addition, my payment will not be $2100.00 a month, but $2400.00. In reality, my payment was NEVER going to be the $2100.00 a month I had agreed to. Although I know that taxes can change when you buy a house, this amount is unreasonable. Also, my country tax assesso... |
Flagstar Bank Mortgage loan modification,collection,foreclosure April 26, 2016 - My husband and i bought our home on - -. I became - on - -, my husband continue to financially support our household and it was n't easy for him. In - - we contacted Flag Star to see how they can assist us with our mortgage, Flag Star asked me to stop paying my mortgage so I can qualify for a Deed in Lei ; they advised me to put my home up for Sale and there were no other options for my family to remain in the home. It was n't until - - when a realtor asked us if we had tried to modify, I had no idea we could do so and then I immediately called Flag Star and asked fo... |
Flagstar Bank Mortgage loan modification,collection,foreclosure April 20, 2016 - - - I put my house up for sale, and immediately moved out with my - kids, due to a divorce. I moved down the street to an apartment, pending the divorce decree and the rights to the home turned over to me. My lender Flagstar Bank has denied every short sale, deed in lieu of foreclosure, and offer that my realtor submitted. My - year old aunt took ill this - -, so I had to get rid of my mortgage attorney. The lender is not allowing me to refinance or do anything to save my property. I now have a $ -- deficit with the lender. The house has been on the market for two year... |
Flagstar Bank Mortgage loan modification,collection,foreclosure April 15, 2016 - refinanced my house and ended up with flagstar Bank who let me ins. policy lapse and put forced placed ins. on which increased our payment over - dollars a month, fell 2 payments behind, called and made arrangements and they refused to accept our payment.got attorney general involved and they sold our house at sheriffs sale behind our back.i wentr to a HUD approved housing counselor and the mortgage company refused to speak with them because the call was being recorded got .HUD involved and they said mortgage company had to rescind sale and do loan modification, they rescinded sale and turn... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 30, 2016 - We refinanced our mortgage for a lower rate. We went with a local bank instead of through our previous lender, Flagstar Bank ( MI ). On -/-/16 I made our last mortgage payment over the phone with a Flagstar representative. I received a confirmation e-mail. This past week my husband kept receiving calls from Flagstar Bank stating that the payment was not made due to " insufficient funds ''. My husband has $ - in his account. The Flagstar representative did not take down the correct routing number. Our new lender wired the payoff amount to Flagstar Bank and it was returned since Flagsta... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 26, 2016 - On Friday, - - I called the CFPB with questions about Flagstar Bank 's Consent Order and was given telephone number for a settlement refund line and Flagstar Bank. I called the Payment Administrator at - and spoke with -. I stated no, I did not get a postcard but I was sure I should be on the list. I then called Flagstar Bank at - and spoke with -. He asked for my old account number which I did not ave readily available so he used my social security number. - told me that I was not on the list because I was never in the Loan Modification process. I told - in - -, ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 24, 2016 - I was a victim of Flagstar Bank 's default servicing practices that were identified in your 2014 Consent Decree. I was forced into bankruptcy due to Flagstar. Upon dismissal if bankruptcy, I was to obtain modification from Flagstar, but at the same time the mortgage servicer was changed from Flagstar to - - and I had tremendous problems with - and Flagstar obtaining information related to the terms and conditions of my modification. Even though - - was identified as my mortgage servicer, Flagstar has taken me to court and now wants to foreclose. it has been unclear to me who the... |
Flagstar Bank Mortgage credit decision / underwriting March 20, 2016 - Flagstar Bank has taken so long to fulfill each step of the process in my short sale, that I have been in short sale for more than 15 months, have lost - buyers ( the last buyer in - - ) after Flagstar refused to respond to my Short Sale Team at - - -. Arizona for mroe than FOUR months. I have now been sued by my HOAs attorneys and have received a letter of intent to wage garnish, while I struggle to keep the electricity on, deal with medical testing, and to keep up a house I can not sell because of Flagstar 's Negligence. Also, -/-/-, before I put my house up for sale, ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account March 18, 2016 - Payments have been made twice a month, in advance, for over 5 years. The bank continually delays posting the payments and periodically assesses late charges incorrectly. Now they have actually returned payments. As of now, the interest charged on the account is far in excess of what is actually due. ... |
Flagstar Bank Mortgage credit decision / underwriting March 12, 2016 - To whom it may concern, During mortgage refinance process, Flagstar provided me deceptive/unclear information, and unfairly treated and denied my refinance application. -/-/2016, Flagstar had promotion online offering interest rate of 3.375 % ( APR around 3.5 % ) with a closing fee around $11000.00, I called in and get informed that I could start the refinance application and my credit score was checked with approval ( above - range ). I decided to pay all closing cost upfront to lock the 3.375 % rate. Currently, my mortgage rate is 3.75 %, and monthly payment is $1800.00. After the r... |
Flagstar Bank Mortgage loan servicing, payments, escrow account March 8, 2016 - The Value on my property has gain enough equity to qualify for - % to - % LTV to remove my PMI. I have proven this with Comps and by consulting with a local appraiser and I sent in a written request to my Bank Flagstar requesting the Removal of the PMI. My bank Flagstar Mortgage keeps giving me the Runaround in regards to the process in which they require me to take in order to remove PMI. I have been told different procedures by - different representatives, I have been told that they will send me a letter explaining what to do and I have not received anything, I have been told that I... |
Flagstar Bank Mortgage loan servicing, payments, escrow account March 3, 2016 - I went through the loan modification process with Flagstar bank and my modification was approved with my new mortgage amount. My agreement from Flagstar bank and signed by - - on - -, 2016 as a true and certified copy. Since my new agreement, I have been making my payments on-time and I still receive collection calls from the Flagstar - - at -, today I have receive a call from -. I have informed Flagstar 's employees - that I have a new agreement in place, have made my payments and request the calls to cease but they have failed to do so. I have repeated ask if they ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure March 1, 2016 - I ca n't keep my home due to medical expenses, death in my family and currently unemployment. We opted to short sale the home and hired a Realtor on - -, shortly after we got an offer on the home and it was submitted to flagstar as instructed with all the supporting documents NOW on - - I was told that someone would be contacting me for an appraisal on the home and that they had a complete short sale file. On - - a person by the name of - - showed up and performed the appraisal as scheduled. I called Flagstar several weeks straight after that to see if they had the repo... |
Flagstar Bank Mortgage loan servicing, payments, escrow account February 20, 2016 - On - -, 2015 Flagstar Bank initiated a process for us to prove we had homeowner 's insurance active or they would place forced insurance on our house. This information was provided in full on - occasions, both -/-/2015 and -/-/2015 which included insurance coverage and the contact information of both our insurance agents. ( The coverage had moved to another carrier during this process. ) The coverage was by - name brand insurance agents which are easily contacted via the numbers we provided. With no notice, only a notice of " shortage '' in our escrow account, did we discover t... |
Flagstar Bank Mortgage loan servicing, payments, escrow account February 18, 2016 - Memorial Day 2015, our home was flooded due to a declared national disaster. Since then, Flagstar Mortgage has received well over $170000.00 in insurance funds. I submitted documentation to pay the mitigation company and eventually had a check issued for $28000.00 to that company. Leaving +/- $140000.00. We have processed no other claims. We had a contract to sell the house. I called Flagstar to get a payoff requesting they take the insurance proceeds and apply that to the principal. They refused to do so. As of yesterday, the loan has been paid in full, and when I called today to find o... |
Flagstar Bank Mortgage loan modification,collection,foreclosure January 27, 2016 - I have applied for a Home Affordable Modification Program ( HAMP ) to my mortgage. I have faxed all the required documents exactly as requested by Flagstar bank and was contacted by - - - with a request for Thirty days consecutive pay stubs ( Emails are attached as proof ) to complete my application package. Ive sent those documents to her however I received mail from Flagstar requesting some of the documents that were sent in with the original package. I have applied for a HAMP in the past ( -/-/- & -/-/- ) and was met with the same issue. I was asked to provide documents... |
Flagstar Bank Mortgage application, originator, mortgage broker January 22, 2016 - Flagstar bank - continues to show late pay history, i was never on this account and it should be removed from report or updated with no negative pay history ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure January 20, 2016 - Flagstar Bank denied me a loan modification or hardship. I was unemployed for almost 2 years and tried to get loan modification and did n't hear from them and when I did I was always missing documents even though I did send them. No emails, No phones call and especially no help from them to work something out. It seen they just wanted me to get more in the hole so I could lose my house. I file for bankruptcy to tried and save my house and the fell into - do to a work injury. First my Job relocated and that cut my income and then - I should been eligible for a hardship plan never got the ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account January 16, 2016 - I received a settlement in - based on harmful lending practices by Flagstar bank. The question I have is, this was a VA loan and the VA was never compensated for their part of the loan they backed, now I have a substantially reduced amount that the VA will lend me based on this. Is there a way to get the VA repaid? Also my credit report now states foreclosure redeemed, is there a way to have it removed all together? Thank you for your time ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account January 8, 2016 - Follow up to previous issue. Today I tried to make 5 payments + late charges by phone. This is before the -/-/- deadline that was outlined in the servicer response to me and the CFPB drafted by - -. Despite 3 attempts to make this payment by phone, no agent would accept it. Further, each agent told me they could not see the letter I am referencing. ( This letter is the response attached to my previous complaint ). When I requested a supervisor, I was refused. I requested a call back, which the agent indicated they would send an email to their supervisor but could n't guarantee a c... |
Flagstar Bank Mortgage loan servicing, payments, escrow account January 6, 2016 - Do to health issues, loss of employment and a divorce I fell behind which sent me in to the foreclosure process. This started in -, I made every attempt to get a loan modification. I was assigned a Single Point if contact, - throughout the 3 yr process. I 've never spoken to - them. I 've spend over 40 hrs on hold, being transferred to n fro from Dept to Dept. I ended up having to file bankruptcy to get them to work with me. This entire bankruptcy cost me more than my arrears. I finally got my loan modification in - of -. Thank you. But because I was still in the bankruptcy proc... |
Flagstar Bank Bank account or service problems caused by my funds being low December 31, 2015 - Earlier this year, I contacted my bank and requested a RETURN and/or STOP PAYMENT on any payments presented that would cause an OVERDRAFT of my checking account. I was informed that the bank would return any payments presented that would cause my account to OVERDRAFT. On - -, 2015, FLAGSTAR bank attempted a " RETRY PYMT '' in the amount of $18.00 against an available balance of $1.00. The bank subsequently presented another " RETRY PYMT '' in the amount of $18.00. As a result of this activity, my account which previously had a positive balance of $1.00 was negative $34.00 in ba... |
Flagstar Bank Mortgage loan modification,collection,foreclosure December 29, 2015 - Yes, I have an on going issue with FLAGSTAR BANK, for 5+ years. I received a loan modification offer on -/-/-. The paperwork was dated -/-/- [ see attached ] saying first modification payment due date -/-/-. This paperwork was signed and returned on -/-/-. After only a brief time to review offer. Was not given the proper time to review and question the offer. I called Flagstar bank asking why there was an increase in the principle balance [ $6000.00 ] of my mortgage before and after modification? I was told by a man calling himself " - '' [ refused to g... |
Flagstar Bank Mortgage loan servicing, payments, escrow account December 22, 2015 - I had previously filed a complaint against Flagstar Bank back in 2014. You should have that complaint on file. Since that time we have gotten no where with the bank. The home was vacated in 2014, we tried to do a cash for keys, a deed in lieu of foreclosure, and a short sale. No one from the bank would answer me, the realtor selling the home or our attorney. We had - offer and the bank would not respond. They just continued asking over and over for the same documents. Once they were sent they would wait a few months and then say they needed new ones or claim they were never relieved. These ... |
Flagstar Bank Credit reporting incorrect information on credit report account terms December 22, 2015 - This is a long story that started in - 2009. - of all I am a veteran of 13 years in the - and I am proud that I had the opportunity to serve my country. I was a - when I came into a financial hardship and had was not paid by the military for over 2 1/2 months. Immediately when I was told that I was not going to be paid that pay period I knew I was in trouble as my mortgage was due. Well at the time I could n't get any assistance for my mortgage and started getting behind. It was n't till end of - I was getting caught up, but I was n't able to pay my balance owed and the bank wou... |
Flagstar Bank Mortgage loan servicing, payments, escrow account December 21, 2015 - Flagstar Bank has violated the terms of the settlement with CFPB. I have not been turned over to another servicer. I have an FHA mortgage with Flagstar, and tried to get a DEED IN LIEU and FHA moving expenses approved, but Flagstar ignored my request repeatedly. We winded up moving out of the home and into an apartment for one year. Because of the refusal to advise and/or work with us, I filed a Chapter - Bankruptcy. Home was discharged - of -. Flagstar Bank kept sending the normal letters of " HOW TO SAVE YOUR HOME FROM FORECLOSURE '' - with no mention of the discharge or anything. F... |
Flagstar Bank Mortgage loan servicing, payments, escrow account December 17, 2015 - Subject : My lender ( Flagstar Bank, MI ) refused to terminate my Private Mortgage Insurance ( PMI ) after I meet all conditions. I sent letters, e-mailed and called the Flagstar bank requesting for my PMI waiver as early as -, -. But my request has been rejected because I saw $160.00 of PMI was still charged on - -, -. I meet all conditions : - payments have been made since the origination date of the mortgage. No monthly payments were more than 30 days delinquent in the last 12 months. No monthly payments were more than 60 days delinquent in the last 24 months. There ... |
Flagstar Bank Mortgage loan modification,collection,foreclosure December 14, 2015 - On - -, -, I filed for bankruptcy chapter - which included my mortgage company Flagstar Bank as a creditor. I never reaffirmed any debt with Flagstar Bank as they did not attend the meeting of the creditors. My chapter - was discharged on - -, -. In - -, I contacted Flagstar Bank to request a loan modification, which at this point I was only month behind in payments because of lost wages due to - and prior injuries. I submitted all requested documents to Loss Mitigation at Flagstar. I resubmitted other documents as requested to Flagstar along with current bank ... |
Flagstar Bank Mortgage credit decision / underwriting December 11, 2015 - I made a claim to my insurance company for water damage to my home. They reimbursed me for water restoration and repairs. Checks were made out to me and my mortgage company. I contacted my mortgage company to see how I go about cashing the checks. I was told to endorse the checks, complete numerous forms and mail all of it to them ... which I did promptly. A few days later I called to make sure they received everything. They said they had n't gotten it yet. Next time I called they said they got the checks but not the forms ( IMPOSSIBLE since they were all mailed together ). On future phone cal... |
Flagstar Bank Mortgage loan modification,collection,foreclosure December 10, 2015 - Greetings, my complaint involves Flagstar Bank, who has put us in a modification purgatory for the last several years, now has sent letter via lawyers that house again in foreclosure. We had entered into our - trial period and completed the 3 month trial period and have n't been contacted since - of - are at wits end with the whole process while accruing penalties, late fees, etc. ... |
Flagstar Bank Mortgage loan servicing, payments, escrow account December 7, 2015 - To Whom It May Concern : I was put on a loan modification in -/-/2014. I paid - payments. The second payment was a partial payment. I spoke to Flagstar Bank representative - - in your - Florida Call Center. I told her it would be paid from my next paycheck. She said do n't worry about it. I 'm going to work on something else for you to lower your payment. I filled out all the required paperwork. When - - came, instead of receiving a lower mortgage payment, I received a payment schedule to start in - - raising my mortgage payment by $400.00. We have a unique situatio... |