Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Hawaii

Wells Fargo Mortgage chronically failed to progress and communicate the status of our - mortgage loans with them and allowed their sub-contractor appraiser to miss several key completion dates that potentially jeopardized our purchase contract commitment dates. This compelled us to change airline flights and travel arrangements to avoid spending time in a hotel. Aside from all the angst we incurred a $240.00 airline change fee as a result. Also Wells Fargo did not share/disclose the details for the second home rider until we discovered signing with a mobile notary. The conditions of the second home are stricter than what is provided for owner occupants and we believe these conditions to be unfair and information for this should have been provided up front. Lastly - has missed - dates they provided to resolve our complaints. They missed - -, - -, - - -, 2016. In a Telecon on -/-/16 with WF executive team - -, she could and would not offer a commitment date to resolve our matters. We have lost confidence in Wells Fargo sincerity and ability to address valid customer concerns.