Bank of America Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

Bank of America Money transfers department,

Domestic (US) money transfer Other transaction issues Pennsylvania

A friend of mine is sending me money and he used a feature of sending money over phone using the Mobile banking feature of BANK Of America where one can send money using the mobile number. In my case on - - he initiated $1.00 test transaction from the mobil banking from his mobile and i received a message from bank of america saying a friend has initiated a transaction and amount will be credited to my account. after which i he made - more transaction totaling to - $ and i received Message alerts for all the transaction. Now when i check my account i do not see the amount. I called Bank of america and they mentioned at the time of transfer i am not registered with my phone number but someone else is registerd ( maybe previous mobile ph number user ) so when my friend transferred money was taken from his account and was sent to the - person. and currently Bank of america collected all the details and are in process of filing a claim. which if the - person agrees they will refund the amount to my friend. If they do NOT agree, i dont get my money back and Bank is not taking liability for this amount.

Bank of America customer in Pennsylvania
Aug 17, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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