AmeriNational Community Services Mortgage Complaint

AmeriNational Community Services Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

I Have New Information To Add. This is a NEW COMPLAINT. I received a response to my complaint from the servicer Amerinational Community Services. In the response Amerinational indicates that they have no problem participating in Keep Your Home California. Amerinational indicates that they inquired with - - - - - - about me applying for Keep Your Home California, and the - - - says that they have no recollection of ever trying to assist me with the program. So I have at least 3 emails that contradict this. The first email is on -/-/2015 I initiate the email by giving them the phone number of Keep Your Home California, by my language you can tell that this was a request that I am responding to, and I cc myself and - other people. The second email was the same day -/-/2015 about 2 hours later from a - - - representative to the Director and I. In his response


- -, After many phone calls, conferences and emails I have bad news. While - is ready to develop a relationship with Keep Your Home California, our new payment servicer ( AmeriNational ) is not interested in getting approved to work with KYHC. As it turns out, it is them ( not - ) that has to be on the approved list and we can not force them to get approved. There are other Habitats that work with KYHC but they manage their own payments ( as we used to ) and so have gone through the long approval process. What this means, of course, is that - is not going to be able to pay your two months of past due payments. We are truly sorry it did n't work out. - The actual email is attached. So now we are here. I am facing foreclose even though I tried to get help almost a year ago. I was told by my lien holder ( - - - ) that the new servicer ( Amerinational ) was not " interested '' in being part of Keep Your Home California. In addition my lien holder ( - - - ) denies having any knowledge of, or assisting me in any way with applying to Keep Your Home California. I have a servicer ( Amerinational ) who rejects the part they are said to have played in this drama. I have - applications with Keep Your Home California that cant be processed because everyone is passing the blame around. I am a single mother of -, including a mentally ill adult child who needs almost constant supervision. I help to take care of my - mother who has health issues. I am one of many clear pictures of whom these programs were designed to help. I should not be facing foreclosure. I should not have been lied to. I should not have to fight against programs that are supposed to help. I believe that I am a victim of unfair, and unethical practices. I believe that my rights have been violated. I believe that because of being purposefully mislead, that I have been prevented from helping myself. I have been kept from applying to a program that would have helped me almost a year ago. I believe that the organizations, and individuals that give their time and money to these programs, would be very interested in this situation.