PrimeLending, A PlainsCapital Company Mortgage Complaint

PrimeLending, A PlainsCapital Company Mortgage department,

Other mortgage Loan servicing, payments, escrow account Mississippi

We purchased a home in -, -. Our insurance payment was around $2400.00 and taxes $3300.00, this was used to determine our escrow amount. In -/-/- our insurance premium was about the same and our taxes went down to about $1800.00, but our escrow amount increased. Then in -/-/- our insurance went down almost $1000.00 and our taxes stayed the same but our escrow payment increase again. I have asked for a breakdown but what they sent me was the same as what I could see online which does not show why the premium increased. From what I can see they charged me for insurance twice in -/-/-. Ive contact the company by phone, email, and internet request none of the responses were helpful. They tell me someone will review the account but nothing has happened. Please audit my account to determine why they are charging us more when the payment should be decreasing. Attached are the closing statement and loan activity for the entire length of the loan ( as seen online ).