Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Loan servicing, payments, escrow account Ohio

I purchased a home in 2004 for - I am still paying Mortgage Insurance after all these years, the home is in an area that has significantly declined in value over the last few years. I am a - - - widow who has a significant loss in income due to the unexpected death of my husband who is an - veteran. I have called Citimortgage with no resolution on how to remove the MI from my loan. I almost lost the home and they put me on a balloon mortgage which scares me but I had no choice as I would have lost the home. The MI payment is well over - per month for the past 12 years and I am upside down in the home. Is there anything you can do to assist me