ERC Debt Collection Complaint

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Illinois

In 2014 I transferred service within - - - communications from a traditional landline/internet package to a - package. I was advised by - - - at the time that my new bill for my new package would be prorated for the number of days left in my billing cycle that I had that account and that the remaining prorated balance from my previous package would be included. I have been informed by a collections agency, ( Enhanced recovery ) that I have a balance with them for an unpaid bill from - - - for $61.00 for said service. When I called - - - about this, they stated it was a final bill for a closed account. I explained that the account was not closed by me and that the service was transferred. The agent indicated that they could see I was a customer in good standing and have been since before 2014. They indicated that the balance was not transferred before the account number was changed over to the new account number for the - package and that this caused the issue. They told me to call Enhanced Recovery to request the debt be removed from my


pay them for the debt but doing so would not remove the issue from my credit report. They advised that only - - - could do that. It is not my fault that - - - did not bill me correctly and by their own records they show that I have paid all bills fully and am in good standing. - - - has not yet provided proof that I owe them this amount nor have the addressed that it was their billing process error that resulted in the collections action for a bill I should have and did n't ever receive.