JPMorgan Chase & Co. Bank Account Or Service Complaint

Checking account Account opening, closing, or management

JPMorgan Chase & Co. Bank account or service department,

Checking account Account opening, closing, or management Arizona

I received a check from my aunt from a family trust account for $7600.00. I opened a new account with Chase Bank with this check. After three days, when these funds had not been posted to my account I had a bank officer contact their office and learned that they were holding the check to confirm that it was valid. I called my aunt, who contacted the - - Bank and confirmed that the check had cleared - -. When I had my local Chase Bank officer forward this info to their main office, they reported that they had tried to contact my aunt with no success. I then instructed the branch manager to close my account and return the funds. After two weeks I still have not received my funds, but Chase has closed my account.

JPMorgan Chase & Co. customer in Arizona
Aug 02, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with monetary relief

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