SunTrust Banks, Inc. Credit Card Complaint

SunTrust Banks, Inc. Credit card department,

Billing statement Georgia

I paid $1000.00 on Suntrust personal credit card on -/-/2016 at the local branch. After I paid, the bank clerk gave me the confirmation numbers. Few days later, I received the confirmation letter on -/-/2016. However, I received the letter of rejected payment and charged me $37.00 late fee. I called the credit card service and they said it was local bank 's fault. Therefore, I did visit local bank where I made my payment. Representative - - helped me to waive the fee through a conference call in her office. I received -/-/- bank statement and they still have not cleared the fee. I called the credit card company once more they said they do n't have record so I have to revisit the local branch in order to remove the fee. I work - to - everyday. I ca n't visit twice due to my job schedule.