Citibank Credit Card Complaint

Credit determination

Citibank Credit card department,

Credit determination Texas

I was discriminated against when applying for a Costco/ Citi Visa card because our flooded home was in a National Disaster area, and thus my normal credit card expenses were raised due to living in a hotel for 11 weeks ; buying new appliances ; buying new carpets and kitchen flooring ; purchasing new furniture - and yet every monthly credit card billing was paid in full before the due date. Never a late payment. Costco decided to change from - - to Visa for their credit card. Not having a Visa, and being a long term Costco member I applied for a Citi Visa card. I was denied the Costco/ Citi Visa credit card even though I have no loans of any type, no mortgage, and no debts of any type. My complete financial history has never had a late payment on a credit card or loan. My FICO score is near or above - with all - agencies. Yet I was denied the Costco/ Citi Visa credit card. Supposedly because I used my ( unlimited amount ) - card to pay for the 11 weeks of hotel plus other needed expenses, and yet paid every bill on time.

Citibank customer in Texas
Jul 26, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20153/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankCredit determination0.2%67.7%4.3%15.8%1.2%10.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit determination1.0%73.2%2.3%12.4%1.0%9.7%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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