Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Making/receiving payments, sending money Oregon

Capital One 360 twice on - -, 2016. His sole purpose in making these calls was to insure that a deposit made on - -, 2016 had cleared, and therefore that it was safe for him to rely on those funds. The deposit was an advance from a new job, and - - wanted to be absolutely certain to withdraw the funds. For this reason, he called not once, but twice. During each of these calls, representatives from Capital One 360 assured - - that the funds were completely safe and that there was no way that the deposit could be reversed. Based on both of these representations, - - withdrew this money from his account. In fact, the deposit was later reversed, causing - - 's to lose the money that had previously been in his account, and resulting in the closure of his account and a negative balance. had a balance of $1700.00 in his checking account and $1100.00 in his savings account. On - - he deposited the check for $3800.00 into his checking account. Then after the assurances from Capital One 360 's agents, withdrew $3500.00 from the checking account. This left a balance of $2600.00 in his checking and $1100.00 in his savings account. On - -, 2016, the deposit was reversed and the balance of $2600.00 in his checking was seized by Capital One 360. Capital One 360 has frozen - - 's savings account and is attempting to collect an additional $1100.00. This amount to a loss of $3800.00.