Citibank Prepaid Card Complaint

Other special purpose card Advertising, marketing or disclosures

Citibank Prepaid card department,

Other special purpose card Advertising, marketing or disclosures Ohio

I was issued a promotional prepaid card from Citi Bank. It was not clear to me that on the " good through '' date on the card the funds would " disappear. '' My understanding is that I would have to obtain a new card.

Citibank customer in Ohio
Jul 22, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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How Citibank handles Advertising, marketing or disclosures complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints11/201410/20153/20167/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankAdvertising, marketing or disclosures75.0%25.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising, marketing or disclosures2.2%77.8%11.1%2.2%6.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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