SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Account opening, closing, or management Florida

I managed a Trust Account through SunTrust Bank ; the Trust Account was established in - -. -/-/-, the account was compromised when a check was intercepted and the original payee changed. I reported the fraud to the bank and - - -, Personal Banker, was very helpful throughout the process. I requested that the old account be closed and a new account opened on - -, - to avoid any future fraudulent activity. I submitted the same documents when I opened the original account to the Trust Department for review. Upon reviewing the document, they requested proof that the Will has been probated. I submitted the final document I received from the Orphans ' Court for - - County, Maryland. This document was also rejected - now perplexed, I called the attorney whom probated the Will and was instructed to submit the original Letter of Administration from the State of Maryland and was further instructed to inform the bank that probate in the State of Maryland is not settled under seal, therefore, no court seal exits for the final accounting of the estate. I submitted same to the bank on - -, - and got the manager of the branch involved in the matter. I received a called from - - this afternoon notifying me that the Trust Department rejected the information presented and that they are closing the new account and transferring the funds back to the original account where the fraudulent activity occurred. They refuse to speak with my attorney.