Capital One Credit Card Complaint

Capital One Credit card department,

Delinquent account Connecticut

The retail company switched the finance company which handled their company credit card. Through the process they discontinued my auto pay and did not notify me of the change although they had my contact information. They finally called me when my account was 32 days late to inform me my account was 30 days delinquent. I have since brought my account current and setup auto pay once again, but they refuse to remove the - missed payment in my credit history, which was due their internal process errors and lack of proper notification