MidFirst Bank Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

MidFirst Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Illinois

We had a house fire in - 2015 and have been making repairs to the home in order to move back in. Over the course of the repairs all money from the insurance company was required to be submitted to Midland Mortgage then dispersed to us as repairs were made. Along the process they required arbitrary inspections to determine the amount of our insurance money we were entitled to. At one point they declared us at - % complete, then shortly after decided we were actually at - %. Now we are towards the end and need the final funds to complete our repairs and get back into our home. The most recent inspection stated the house was - % complete. At this point, we have used all of our available cash and maxed out - credit cards to purchase building materials because of delays caused by Midland. In addition, we are paying $1000.00 per month rent as well as utilities on - houses. Midland refuses to release us from the requirement of the insurance money going to them first even though - - of Midland stated once it got to - % complete they would release us. They are now stating the house needs interior doors, landscaping and carpet in - bedrooms. They claim this is - % of a $ - claim. We have approximately - due to us from the insurance company that would allow us to complete the house and move in this month yet they refuse to release us. It is my belief they are attempting to force my mortgage into default and seize my home. As of now we owe approximately - on the home and once complete it should appraise for approximately -, incomplete it should be worth considerably more than my mortgage balance, meaning their collateral is secure and they should be working with me to get me back into my home and my home completed.

MidFirst Bank customer in Illinois
Jul 07, 2016

* Source: CFPB Complaint Database

MidFirst Bank response to complaint:
Closed with explanation

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