Bridgecrest Acceptance Corporation Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

Bridgecrest Acceptance Corporation Consumer Loan department,

Vehicle loan Problems when you are unable to pay Colorado

I was contacted this morning regarding my delinquent auto loan. I am past due $460.00. I have been asking for a deferment on this payment for months. Every time I contact the company asking for assistance I am told no. So I have continued to make my required monthly payments. Today, I was contacted by a representative and was told the my car was actively out for repo and that I had to make a payment or they were coming to get my car immediately. So I set up a payment that I can not afford. Shortly after this phone call I received an email from the company offering me a deferment on my past due payment. So I called back hoping for some assistance and I spoke a representative by the name of -. I advised him of the email that I received and expressed that I would like to take advantage of that offer. He told me that the email is just a suggestion and that my account did not qualify for a deferment. I told him that the email stated that I did. I then requested to speak with a manager at which point he told me that he would submit my account to a manager queue and a manager would call me back at some point. - representatives were extremely unfair, deceiving and abusive. The representative by the name of - stated, " Go ahead theaten me, I ai n't doin ' nothin ' wrong. '' when I advised that I needed to speak with a manager.

Bridgecrest Acceptance Corporation customer in Colorado
Jul 01, 2016

* Source: CFPB Complaint Database

Bridgecrest Acceptance Corporation response to complaint:
Closed with explanation

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