Amerisave Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Amerisave Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Ohio

I had started the loan process with Amerisave after - could not accept us trying to buy a stateside house while living and working overseas. We had gone through all the motions and was told that we would have to claim the house as a - home which was not an issue. All documentation had been submitted and underwriting is being completely difficult. My wife and I are residents of Ohio. I enlisted in the - - in - -. I got out in - -. I currently work for - out in -, - and my wife is a -. Her job covers the housing and technically we do not pay rent out of pocket. I 'm not sure what is so hard to understand about that. That 's not the real issue though. It came about that the underwriter can not accept my Ohio address as a real address. I do NOT understand why, I lived there for 10+ years even before going into the military. They ca n't give me a clear explanation as to why they will not accept it. I have claimed Ohio State taxes for multiple years at the same address. It is frustrating that I 've paid the appraisal fee and not I 'm hanging on a limb wondering why an address can not be accepted to start closing the loan. Upsetting.

Amerisave customer in Ohio
Jun 29, 2016

* Source: CFPB Complaint Database

Amerisave response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3AmerisaveComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/20131/20145/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201512/20153/20164/20166/20168/20169/201611/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmerisaveApplication, originator, mortgage broker0.9%69.1%28.2%1.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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