SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Using a debit or ATM card Florida

On - -, -, I checked my banking activity online and noticed several transactions that I did not recognize. I phoned the SunTrust to report this but live phone representative hours were closed. Afraid that someone may have accessed to my debit card details, I went to the nearest Sunburst and pulled out the largest amount ( $340.00 ) I could. I tried again the next day ( Sunday ) and found that the bank phone hours were closed but followed the prompts and got a live representative to file the transactions fraudulent and to close out the debit card. The representative sent me a Affidavit of Fraud to fill out, sign, and return. I did that, signed on -/-/-, and faxed over on -/-/- at - to the fax number provided. On - -, -, I received a letter dated -/-/- from SunTrust that they were closing the account. I did not understand why nor were they willing to provide me with a valid explanation. Later, I found that they denied my claim of fraud. I asked them why and representation


heard back from SunTrust since. I have not received any documentation on the reason why or any such documentation pertaining their decision. After going through old documents, I found all the documentation that I submitted and realized nothing was sent to me in regard to their decision. I called SunTrust on - -, - to request an update. Found out they had closed it out. I have filed a police report with - Police Department ( Report Number - ) and - County Sheriff 's Department ( Report Number - ).