JPMorgan Chase & Co. Bank Account Or Service Complaint

Checking account Account opening, closing, or management

JPMorgan Chase & Co. Bank account or service department,

Checking account Account opening, closing, or management Texas

I opened an account online with Chase Bank. I made a few deposits which all cleared. The day my largest deposit cleared Chase froze my account. One - - 2016 I was informed that Chase was closing my account and that a cashier 's check for any remaining funds would be mailed. It is - on -/-/2016 and I just spoke with the department at chase which froze my account. I was told that Chase sent out a cashier 's check for $25.00 for the remaining balance. After arguing with the Chase representative who ( shocker! ) gave me incorrect information the Chase representative put me on hold and came back and said there is an additional $1000.00 in my checking account that is being held by Chase. I was told that Chase needed to " verify '' the check deposit into my Chase account for $1000.00 that was written from an account I own at - -. The check cleared on -/-/2016 which is 12 business days ago. I am attaching my last statement from the account at - - which the check was written on as well as a front and back copy of the cleared check as well as screen shots of my online banking showing when the check cleared. I am requesting that Chase immediately release these funds to me in the form of a cashier 's check mailed to my home address which is also the address on the bank statement from - - as well as the address on the check that was written.

JPMorgan Chase & Co. customer in Texas
Jun 23, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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