ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Iowa

I had an account with - activated om -/-/- and discontinued my service on -/-/- due to bad coverage while driving over the road as a delivery driver. I received a final bill from them on -/-/- for the amount of $550.00 owed. My spouse made 12 payments toward this amount, - checks and - - 's from our joint account totaling $590.00 directly to -. However, - had sent account to a collection agency after 1st two payments had been received from us bringing our total to $400.00 ERC then tacked on a collection fee of $100.00 bringing total to $500.00, - received another payment from us and forwarded it to ERC and ERC shows that $50.00 payment deducted from the account bringing ending balance to $450.00. -/-/- we made a payment of $220.00 to ERC in order to get a VA loan for a home and needed to do this to get loan approved. ERC has failed to credit this account for the payment received and new balance should now be $220.00 ( Please refer to


has been paid to - in full plus another $48.00 extra. I would like to know why - has taken the payments from us and not credited our account like a decent company should be doing? I also would like to know why ERC is also taking money received towards payment of a debt and not crediting that towards a persons account? This makes both companies look bad and may reflect a bad influence towards present and/or future clients.

ERC customer in Iowa
Jun 19, 2016

* Source: CFPB Complaint Database

ERC response to complaint:
Closed with non-monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact ERC

https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more