Banco Popular de Puerto Rico Credit Card Complaint

Banco Popular de Puerto Rico Credit card department,

Billing statement New Jersey

It 's been very difficult working with this bank. ( 1 ) As you may have on file, I previously reported their unfair fees and penalties to your agency. Your agency helped me with this. ( 2 ) It 's been months, if not years, that their online payment system has been strange. It used to ask questions that were nonsensical. I finally called them to get things straightened out, and made a payment online. However, they said it was entered with the wrong information. They never proved it. It may be fraud. Yes, they charged me penalties. ( 3 ) Most recently, their business changed in some way, and the minimum due increased by about 50 % ( from $59.00 to over $90.00 ). I barely use the card. Today, I spoke with - -, and she said that my previous payments of $59.00 ( the automated system 's minimum due ), had been too low. I was following what the automated system said. Most importantly, Their online system has been so messed up that I had to phone them in order to pay my bill.