Homebridge Financial Services, Inc. Mortgage Complaint

FHA mortgage Settlement process and costs

Homebridge Financial Services, Inc. Mortgage department,

FHA mortgage Settlement process and costs California

I am having massive issues with HomeBridge Financial Services , Inc . The loan processing times have been lengthy with consistently wrong paperwork in terms of costs, payoff, and cash required to close. I signed the final documents only to be told 4 days later that my loan had to be redrawn at a lower payoff amount because they failed to get accurate payoff numbers ( I had made 2 mortgage payments of which they were advised ) because they had a limit on cash that could be returned to me and could not use the cash to pay down the principal on the new loan. It has now been another week and half and I have been presented with a new CD that has the same payoff and loan amount as the previous documents that I signed with more wrong numbers to fill it in. The loan would fail again. I can not get them to provide a correct estimate or a correct CD and they do n't seem to want to correct the errors in a timely manner or at all. I have supplied correct payoff information and correct numbers through my finanical rep and there is NO reason for these delays or incompetence. Please tell me how I can close my loan and make them do their job. Meanwhile I am paying alot of daily interest to carry this loan. We estimate my loan amount should be in the $ -- range and lender insists it is much higher. Payoff is $310000.00 through -/-/-. With the credit negotiated for my loan the payoff amount meets the same as the loan amount nearly. I dont understand why this is such a ridiculous process.

Homebridge Financial Services, Inc. customer in California
May 25, 2016

* Source: CFPB Complaint Database

Homebridge Financial Services, Inc. response to complaint:
Closed with explanation

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