Amex Credit Card Complaint

Amex Credit card department,

Customer service / Customer relations Washington

I submitted a payment to American Express ( AME- ) on or about ( OOA ) - - 2016 for $840.00. I received a bill -/-/2016 for & - which included $27.00 in late fees and $12.00 ( $39.00 total ) in interest from AME-. OOA -/-/--/-/- I contacted AME- and complained. I was informed I should 1. Pay my bill on time 2. Read the fine print in the contract. I asked for a Supervisor. I informed AME- I wanted the account cancelled and a total for a final amount so I could pay it. At that time I was told the final amount was $740.00. I specifically asked if there are any additional " hidden fees AME- is going to attempt to - me


On a Sunday -/-/- or - - 2016 a AME- Supervisor ( - ) called me back and explained I was treated rudely and that is not how AME- operated. I was told the payment in question was logged as being received -/-/- and credited on - - ( 2 days after the billing cycle closed. - said she would wave the late fee because of my " excellent payment record ''. She never removed the interest ( $12.00 ). Subsequent to the above events, I received statements online saying my account was closed and that I had a $0.00 balance. The week of - - I received an AME- statement saying I owed $3.00 in interest. I called and spoke to ( - ). He said the $3.00 was an interest charge. I explained the account is closed and I had AME- tell me the total last month my final total for the account. I asked for a Supervisor and was given to " - '' in Florida. - agreed to wave the $3.00 charge and said she was sorry. As of this writing ( - - 2016 ) the charge still pends. Throughout the entire process I was given conflicting, contradictory and false information by AME- personnel. I was outright lied to by AME- personnel and Supervisors ( - ) by them agreeing to assist me then not following through with what they said they would. Additionally, AME- personnel claimed events that were simply impossible by citing incorrect dates and corporate policy that I felt they made up as they went. Closing an account and settling it, only to continually bill the member is deceptive and illegal. This seems to be the way AME- conducts their everyday business.