Caliber Home Loans, Inc Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

On -/-/2016 I received an escrow letter from Caliber Home Loans stating that My mortgage payment was going to increase from $620.00 to $1500.00 on -/-/2016 due to an escrow shortage caused by an HOA assessment in the amount of $340.00. I immediately contacted Caliber and spoke to - who advised me that a check was being sent every month in the amount of $340.00 to the - - - - - - - - - - at - - - - - Fl -. I advised her that my association is - - at - - - - Fl - and my association fees are paid by me every month they are not included in my mortgage and that there are no special assessments on my property. After numerous phone calls and - -, 2016 fast approaching and nothing being resolved on -/-/16 I was forced to seek legal counsel to have to resolved before my mortgage was in default due to not being able to make payments that were not correct through no fault of my own. I had to pay $900.00 to attorney - - to ave this issue resolved on -/-/2016 - - sent a letter requesting this be resolved and fortunately at this point my mortgage payment has been corrected. I am still currently out $900.00 in attorney fees that Caliber does not seem to want to reimburse me for. This was something that had they not erroneously mismanaged my escrow account or at minimum resolved the issued when they received my letter and documentation supporting my mortgage should not be going up because this was an error on their part I would not have had to pay $900.00 to an attorney

Caliber Home Loans, Inc customer in Florida
May 21, 2016

* Source: CFPB Complaint Database

Caliber Home Loans, Inc response to complaint:
Closed with monetary relief

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