Wells Fargo & Company Bank Account Or Service Complaint

Checking account Using a debit or ATM card

Wells Fargo & Company Bank account or service department,

Checking account Using a debit or ATM card Florida

On -/-/16 I called my banking institution, Wells Fargo to request a charge of $2100.00 to be reversed from a debit card purchase on -/-/16. Where I visited - - - Fl. to have - -. - -. My plan, was after having the retreat completed ; I elected - - -, also of - - - -, to do - - -. On that day, I made a deposit of $2100.00 to - - for the unscheduled svc for the - -. The - # - was to be done in - parts, in which my insurance ( - ) was used to cover the cost. However, due to the exorbitant billing and being prescribed a medication that I - ... I decided not to allow The - - - do any further work.


left me with no benefits to see another dentist. My insurance Co. requested a refund for $560.00 from - - - for and incomplete svc -. I never received and invoice from the - - - for any svc. All I was given was an estimate sheet and a receipt for the $2100.00, with no detail of what the deposit was for. I then requested the $2100.00 deposit to be refunded from - - - -, to no avail. So, on -/-/2016, Wells Fargo reversed - -. On -/-/16, I visited - - - - and had a - finished, prepped and fitted for -. On -/-/16, - - installed - -, - - and the other - -. Later that day on -/-/16, Wells Fargo re-reversed the funds and debited the $2100.00 from my acct. Which now has my acct negative $1600.00 Once I contacted the claims dept. of Wells Fargo, I was told that the merchant ( falsely ) submitted a document stating - svc for - -. I am a loyal customer of Wells Fargo. In this situation, Wells Fargo did not honor its customer 's word, neither did they reciprocate the loyalty. I have submitted all pertinent documents to support my position and still Wells Fargo is waiting to hear from the other party on a false claim.

Wells Fargo & Company customer in Florida
May 18, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

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