PNC Bank N.A. Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

PNC Bank N.A. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Illinois

I was unexpectedly laid off from my job in - 2013, that lead to financial hardship that caused me to miss some mortgage payments. After going back to school and testing I started working as a realtor. During that time we applied for a loan modification with PNC bank. We were a customer for over - years with a solid history of making mortgage payments. After being accepted for a loan modification, which would increase my monthly payment $400.00 dollars, I appealed to have my mortgage payment lowered to where it was before. The appeal was turned down. I then accepted the terms offered to me but was turned down because they said I waited too long to accept their terms. I then was instructed I would have to re apply and submit a new packet to be considered again. After a almost two years of sending PNC my financial docs and letters of employment I was turned down again. They said the process had taken too long. All during this time my financial position has gotten better, I am working - jobs and my wife works as well. We are making enough income to resume making our mortgage payments.


they had received it. They say they had but were closing my file because I had been turned down twice previously. They did not even review my application, even though my income is well above the amount needed to make my mortgage payments. I did not receive any notice in the mail that said my app was rejected and no reason given. This is bad faith negotiation. I believe the real reason is because the amount I owe the bank is $220000.00, and they bank has appraised our homes value at over $400000.00. The bank wants to take my home so they can profit from its sale. This was after they previously appraised my home in the $260000.00 range. Therefor, I believe that PNC Bank did not negotiate with me re my loan modification with good faith. I submitted paperwork and financial info they requested and they did not review them, thus making a decision to take my home based on bad faith negotiation. It is not fair to me, my wife and - kids, my neighbors, my block I live on, the community or city. The only one standing to benefit is PNC Bank.

PNC Bank N.A. customer in Illinois
May 15, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed with explanation

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