Regions Financial Corporation Bank Account Or Service Complaint

Regions Financial Corporation Bank account or service department,

Checking account Problems caused by my funds being low Florida

We had $8.00 in our personal checking account on -/-/2016 posted as available balance. We made a purchase for $3.00 and $4.00 the morning of -/-/2016. That night ( several hours later ) a charge came through from - - for $140.00. We knew this charge would put us negative and we knew we would have to pay a $36.00 overdraft fee. This single fee was something we decided we would have to incur to get our bills settled. Regions Bank took it upon themselves to rearrange the transactions so the larger debit came out first. To me this is simply fraudulent activity. They arranged it so we would now have - fees to pay. I called Regions customer service and told them I wanted to change my account number and opt out of overdraft protection so I could attempt to fix the damage done. The lady I spoke with assured me that since my account was already negative I would not have to change my account number. I was told Regions would not allow additional charges to be made to the account. At this point I was n't sure if the reason was because I told them I no longer wanted overdraft protection or the fact I was already negative. Either way, I believed what customer service had told me. Sure enough, -/-/2016, - more charges were allowed to go through to my account. I have been in email contact with Regions customer service where they are trying to accuse me instead of taking responsibility for what their customer service told me. I called customer support and I was told the checks would be returned and a $36.00 fee ( same as their overdraft fee ) would apply to my account for the returned checks. This is after I was told no more charges would be allowed through to my account. I wrote a responding email to customer support explaining to them their mistakes, again, and I will only be paying the $140.00 and $36.00 fee. They declined to offer assistance.