HSBC North America Holdings Inc. Mortgage Complaint

HSBC North America Holdings Inc. Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Ohio

My husband and I are trying to refinance our mortgage with - - - -. Beneficial who now holds the mortgage is refusing to send - - a 12 month payment history even though I 've never missed a payment. I think they are doing this on purpose so they can keep collecting the 8.2 % interest I am currently paying them. For 6 weeks they kept telling us they were doing it, then they said because we filed bankruptcy ( of which they were not a part of ) 5 years ago that they ca n't send the request of 12 month payment history to -. This is not the first time I have had problems with Beneficial. I tried to file a complaint with the - last year or year before last because they were not taking the tax payments I was making to them and applying it towards the taxes. That was never resolved.