Amex Credit Card Complaint

Amex Credit card department,

Customer service / Customer relations New York

I put in for extended warranty coverage with my AME- card. They forwarded this to their carrier -. This claim is for an - - '' lap top computer purchased on -/-/11 in the amount of $2400.00. Also at this time I purchased the three year extended warranty for $340.00 and the word program for this computer for $140.00 at the - - in - CT. This computer has had nothing but issues since day one. - no longer makes this - '' lap top. They do not make any - '' lap tops for there were so many issues with them. I filed a claim last year for this computer however - stepped up and tried to fix this computer once again. Breaking yet another time - no longer fixes these computers. They gave me documentation showing many of the repairs on this computer, and a note stating they no longer make it due to numerous issues and they can not fix it for me again. I filed a new claim this year for the computer. I felt I had four years of coverage with - so my AME- would cover me for another four years. - now tells


and someone would call me back. I did leave my name and number, no call back! I called AME- back on - and spoke to -. I explained to - my situation. He put me on hold and he was going to connect me to - to speak to someone. He got back on the line and was shocked, he too could not get an answer! He told me he was putting in a complaint to them regarding this. I then phoned AME- back on -/-/- and got a -. He put me on hold for a very long time trying to call -. He said if I could hold he would try to put me through to some one at -. I told him to please have them call me at home. I did not get a call once again. In the meantime I had asked my broker at - - to call AME- for me. One of my AME- cards ( I have serveral cards with them ) is with - -. She tried calling - as well, once again no answer ALL DAY!! She was shocked. She called AME- directly and got transferred to - and spoke with a -. - could not help her for she is not listed on my account. She just wanted to assure them that I am a good customer to AME- and to - - and she felt my extended warranty should be honored. Her assistant tried calling - as well, again no answer! I finally did get through to a women at - - on -/-/-. After explaining my situation she agreed that this claim could go back to last years claim and if there is paper work from - it would be covered. When I got home and pulled my paper work I phoned her back. I left a voice message for her to please call me to see what more she needed from me. I had submitted all the paper work from -. Again, no call back. I phone yet once again AME-. They put me through to -. - told me the notes claimed - had called me that morning and left me a message. I was home all morning. I did go out in the afternoon. In checking my voice mail there was a message from her. I called back and now tells me her manager reviewed my case and now they will no longer pay this claim. I was told beings - tried to fix the computer last year, they could not help me. After the terrible customer service at - that alone I feel this claim should be paid. I purchased the extending warranty and I feel this computer should be covered. I ask that you look into this matter and help me in any way possible. Thank you.